Making Beauty Personal!

What is your refund/return policy?

Zluxurybeauty does not offer refunds or returns on any products, if there was an error/mess up on our end we will fix it to our best ability!

Do we have a processing time?

Yes we have a processing time of 2-3 business days on regular orders. Wholesale orders have a 5-8 business day processing time but can take longer. Although orders can be processed sooner than that. 

Do we allow local pickups or delivery? 

No we do not allow local pickups or local delivery everything is shipped through USPS & Sometimes UPS! We ship Monday-Friday (excluding holidays)

My package arrived damaged, what do I do?

You have 24 hours after receiving your package to report any issues through our email & we can work something out if the issue was on our end! 

How can I contact you?

We prefer contact through EMAIL ONLY! Although you can DM on Instagram, you'll receive a faster response through email. We also won't discuss order issues through comments for any reason!